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Frequently Asked Questions
SIZING QUESTIONS
How do I measure for Men's sizes?
All our of our men's gear is based on average US Height/Chest/Waist measurements. You'll need to know your Waist/Inside Leg measurement for trousers.
Height is based on averages such as 6'1"-6'3" rather than 6'1 & 3/4". If you don't know your height, get a friend to help you out with a measuring tape.
For chest measurements, we recommend that you measure your chest around the fullest part. Using a cloth measuring tape, keep the tape up under your arms and around your shoulder blades. Add an extra inch to account for any thermal layering you may include under your garment.
For your waist size, use a cloth measuring tape again and measure around your waist, where your pants normally rest. If possible, do this in your underwear, not over other clothing. Add an extra inch to account for any thermal layering you may include under your garment.
For the inside leg, measure from the groin to the bottom of your shin with a cloth measuring tape. Add an extra inch to account for any thermal layering you may include under your garment.
Note: Women who would like to outfit themselves in Unisex gear should not add an extra inch for thermal layering. If you take measurements in centimeters, please be sure to convert them to inches (1 inch = 2,54 cm).
Mens/Unisex
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| Size |
XS |
S |
M |
L |
XL |
XXL |
| Height |
5'2-5'4" |
5'5-5'7" |
5'7-5'10" |
5'11-6'1" |
6'1-6'3" |
6'2-6'4" |
| Chest |
34"-36" |
36"-38" |
38"-40" |
41"-43" |
44"-46" |
46"-48" |
| Waist |
24"-26" |
27"-29" |
30"-33" |
34"-37" |
38"-40" |
41"-42" |
| Inside Leg |
29" |
30" |
31" |
32" |
33" |
33-1/2" |
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How do I measure for Women's sizes?
Our women's gear is specially designed to account for a woman's sizing considerations. All gear specifically made for women is marked with a "W" such as "W8" or "W10". Any gear that does not list a size "W" is a unisex size (these are listed as XS, S, M, L, XL, or XXL). To outfit yourself for a unisex size, please use the Men's size guidelines above but DO NOT add an extra inch for thermal layering.
Because women's bodies are built differently than men, our women's gear does not list Height requirements. All sizes are based on Women's average US Chest/Waist measurements in inches. Trousers are based on Waist/Inside Leg measurements.
To measure your chest for product size marked with a "W", wrap a cloth measuring tape around the fullest part of your bust. Make sure to keep the tape up under your arms and around your shoulder blades. Add an extra inch to account for any thermal layering you may include under your garment.
To measure your waist for product size marked with a "W", use a cloth measuring tape again and measure around your waist, where your pants normally rest. If possible, do this in your underwear, not over other clothing. Be sure to keep one finger between the measuring tape and your body and don't pull the tape too taut. Add an extra inch to account for any thermal layering you may include under your garment.
For the a "W" size inside leg measurement, measure from the groin to the bottom of your shin with a cloth measuring tape. Add an extra inch to account for any thermal layering you may include under your garment.
If you are particualrly petite, you may want to consider our Junior range of gear. If you take measurements in centimeters, please be sure to convert them to inches (1 inch = 2,54 cm).
| Women |
| Size |
W6 |
W8 |
W10 |
W12 |
W14 |
W16 |
| Bust |
34-1/2" |
35-1/2" |
36-1/2" |
38" |
39-1/2" |
41" |
| Waist |
26" |
27" |
28" |
29-1/2" |
31" |
32-1/2" |
| Hip |
36-1/2" |
37-1/2" |
38-1/2" |
40" |
41-1/2" |
43" |
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How do I measure for Children's gear?
Our children's foul weather gear will vary depending on the child's individual measurements. The height of your child gives a much better indication of which size to buy. (JS Junior Small, JM Junior Mediu m, JL Junior Large)
Please keep in mind that children outgrow their gear very quickly so you may want to adjust their size according to their needs.
How do I measure for gloves?
Wrap a cloth measuring tape around your palm at the fullest point, excluding your thumb. Most gloves feature adjustable velcro wrist tabs for a secure fit around the wrist.
| Glove Size Guide |
| Size |
Measurement |
| Junior |
4-5" |
| XXS |
5-6" |
| XS |
6-7" |
| S |
7-8" |
| M |
8-9" |
| L |
9-10" |
| XL |
10-11" |
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How do I find the right size in Boots and Shoes?
Please note that there are not a wide range of half sizes available or any Wide/Narrow offerings. If your half-size is not listed here, round off to the lowest available size (eg: Men's 8 1/2 should convert to an 8).
Women should convert their size to Men's (eg: Women's 4=Men's 2, Women's 5 = Men's 3, Women's 6 = Men's 4, etc.). If your half-size is not listed here, round off to the lowest available size.
| Footwear Size Chart |
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| Men's |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
7.5 |
8 |
9 |
10 |
10.5 |
11 |
12 |
13 |
14 |
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| Women's |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
9.5 |
10 |
11 |
12 |
12.5 |
13 |
- |
- |
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MATERIALS/CONSTRUCTION/FABRIC QUESTIONS
What is the difference between the short and long finger gloves?
Three styles of gloves featured on foulweathergear.com come in either short of long finger styles. The short finger gloves are cut at the knuckle on each finger while the long finger gloves are cut at the knuckle only on the thumb and forefinger.
What is the warranty on Douglas Gill products?
Douglas Gill guarantees all of its products against defect in materials and workmanship for the lifetime of the product. If after inspection, the product is found to be defective, except from wear and tear during the natural life of the garment, Douglas Gill will repair or replace it at their discretion, free of charge.
If you damage your garment, you may take advantage of Douglas Gill's in-house Repair Service or order a comprehensive repair kit. For more information, you may telephone Gill North America at 1-770-945-0564.
How do I care for my foul weather gear?
Regular washing of your garment will help its life-providing the washing instructions are followed. Each Douglas Gill product comes with its own special washing instructions. It is important to avoid using biological detergents on waterproof clothing. Drip-dry only.
Why are some of the buoyancy vests on foulweathergear.com not US Coast Guard approved?
Please be aware that our Personal Floatation Devices (PFDs) are designed to provide extra buoyancy and not meant to be worn as your primary safety device. Also, because the many of our flotation devices are manufactured in the UK by Gill, they are not Coast Guard approved.
Remember, PFDs will keep you from sinking, but not necessarily from drowning. Care should be given in selecting a properly sized PFD to insure a safe fit. Testing your PFD in shallow water is a good practice.
For more information regarding Federal Equipment requirements for boat operators, please visit: http://www.onwater.com/fedlaw.html
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FOULWEATHERGEAR.COM STORE OPERATION
I'm concerned about placing an order over the Internet. Is this site secure?
This site is equipped with Secure Socket Layer technology, an encryption process that is designed to prevent unauthorized people from seeing data sent to or from the site. We recommend that you use a browser such as Netscape Navigator or Internet Explorer that supports security protocols. Taking these steps will lessen the likelihood of an unauthorized person intercepting your credit card number and will make your Internet shopping experience safe and satisfying.
I submitted my order but did not receive an email confirmation. What should I do?
You may have made a mistake and entered the wrong email address on the order form. If you need assistance or want to discuss your order, please call us toll free at 1-888-571-GEAR M-F, 9-5 CST.
I submitted my order but now I want to cancel it. What should I do?
Please email our service department promptly at info@foulweathergear.com and let us know the order date, your order number and your reason for cancellation. You may also call us toll free at 1-888-571-GEAR M-F, 9-5 CST.
I submitted my order but want to revise it. What should I do?
Call foulweathergear.com customer service at 1-888-571-GEAR M-F, 9-5 CST. Be sure to have your order number available when you call.
I submitted my order but I received a message back saying my credit card was declined. What should I do?
Do not resubmit another order or send another credit card number via email. Please call customer service at 1-888-571-GEAR M-F, 9-5 CST to discuss the situation. Be sure to have your order number available when you call.
I submitted my order but I received a message back indicating one or more of my items have been back ordered. When will it ship?
Although foulweathergear.com makes every effort to ship the entire order as soon as it is received, some products will occasionally be out of stock or back ordered. In the event that an ordered product is not in stock or on back order, we will call or email you to discuss the situation.
Foulweathergear.com will provide you with an estimated date of delivery for any back ordered item(s). Please note that these dates are only estimated delivery times and are subject to change. You will not be charged for any item that is not in-stock and ready for shipment. Backordered products will only ship with your approval and will be charged to your card when ready.
I'd like to pay by money order for my merchandise. What should I do?
Simply select the items, sizes and colors you want and place them in our Foulweathergear.com "Dufflebag" shopping cart. Print out our "View Cart" page and include your full name, shipping address, daytime telephone number, and email address. Make your Money Order payable to "THE ARGUS INTERNET COMPANY" and mail to:
Foulweathergear.com
c/o The Argus Company
10142 S. Bell Ave
Chicago, IL 60643
Please allow 5-7 days for delivery from the date we receive your payment.
Which credit cards does foulweathergear.com accept?
Foulweathergear.com accepts Visa, MasterCard and American Express cards. All charges are processed by our parent company, The Argus Internet Company, which will be reflected on your credit card statement.
Where is foulweathergear.com located?
Our warehouse facilty is located in Chicago, IL. We occasionally ship products from the manufacturer in Buford, GA.
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RETURN/EXCHANGE POLICY
How do I return an item for a refund?
If for some reason you are not happy with your purchase, send it back unused in its original packaging within sixty days of the product purchase. After 60 days, we will charge a flat 20% restocking fee on all returned goods. Please note that we will not refund shipping costs unless the return is a result of our error. All sales on Clearance items are final.
When you are ready to ship the return, please include the packing slip and/or a note with:
1. Your Full Name
2. Order date or order number
3. E-mail address
4. Daytime telephone number
5. Reason for return
Wrap all packages securely and send to:
Foulweathergear.com
c/o The Argus Internet Company
Attn: Customer Service Returns
10142 S. Bell Ave
Chicago, IL 60643
For your protection, consider using UPS, FedEx or Insured US Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow 7-14 business days from the day you ship your package for your return to be credited to your credit card account.
How do I return an item for an exchange?
Exchanges for unused merchandise will only be made sixty (60) days from date of purchase. We will not accept exchanges after sixty days or for used product. You will be responsible for all shipping costs involved in exchanging goods unless the exchange is a result of our error.
Exchanges are available only in the sizes and colors listed, and are limited to stock on hand. A $4.75 shipping fee will be assessed for all exchanges.
When you are ready to ship the exchange, please include the packing slip and/or a note with:
1. Your Full Name
2. Order date or order number
3. Current Shipping Address
4. E-mail address
5. Daytime telephone number
6. List the item numbers, sizes and colors you would like in exchange.
Wrap all packages securely and send to:
Foulweathergear.com
c/o The Argus Internet Company
Attn: Customer Service Exchanges
10142 S. Bell Ave
Chicago, IL 60643
For your protection, consider using UPS, FedEx or Insured US Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow 7-14 business days from the day you ship your package for your exchange to be made.
How do I contact a Service Representative?
Please call customer service at 1-888-571-GEAR M-F, 9-5 CST or email sos@foulweathergear.com for assistance.
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SHIPPING QUESTIONS
How much does shipping cost & when will my order be processed for shipping?
To find out when you will receive an order, please read these important shipping guidelines. For further information on shipping, please see shipping info.
Do you ship to Canada?
At this time we are unable to ship to Canada. To contact a Canadian Douglas Gill dealer, please call North National Outdoor Group in Toronto at 1-416-252-7841 or email info@northnational.com.
Do you ship Internationally?
At this time we are unable to ship outside of the United States. To contact an international dealer in your area, please visit http://www.gillmarine.com or email enquiries@gilluk.com.
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