FREQUENTLY ASKED QUESTIONS

  1. About Us
    1. Who Are You?
    2. What Does Your Company Do?
    3. Why Foul Weather Gear? Can’t I just order from Bob’s Boat Store, I think they are having a sale?
    4. Do you have a physical store?
    5. Do you drop ship?
    6. How do I contact you?
    7. Store hours?
  2. Ordering
    1. I need stuff! How do I order?!
    2. Should I set up an account?
    3. I’m a large institution, can you bill me?
    4. Your website is secure, right?
  3. Payment
    1. What forms of payment do you accept?
  4. Shipping
    1. You’re going to kill me on shipping and handling charges right?
    2. Where will my order ship from?
    3. What’s a split shipment?
    4. How will my order ship? You’re not using a sled-dog team or something with that free shipping?
    5. When will my order ship?
    6. Do you ship internationally?
    7. What if an item is backordered?
  5. Returns & Exchanges
    1. Can I return an item?
    2. Do I need a return number?
    3. How can I exchange an item?

ABOUT US

  1. Who Are You?

    FoulWeatherGear.com is your one stop shop for Foul Weather Gear, Sailing Gear, Fishing Rain Gear & Scholastic Sailing Gear! We’ve been keeping avid sailors and fisherman warm and dry for over 20 years. Created in 1997, FoulWeatherGear.com's mission is to offer the finest sailing gear to help you stay comfortable and safe on the water (and on the shore too). Originally based in Minnesota, the land of more than 10,000 lakes, FoulWeatherGear.com was acquired by long time industry leaders West Coast Sailing in 2017. With over ten years experience in the sailing market, the West Coast Sailing team looks to bring their world class customer service and fulfillment, product selection, and online retail expertise to the FoulWeatherGear.com brand.

  2. What Does Your Company Do?

    For the most part our company is an online retail business where customers come to get the apparel they need for their small sailboat. We sell rain gear, fishing gear, sailing apparel, and any other gear you might need to enjoy your time on the water.

  3. Why Foul Weather Gear? Can’t I just order from Bob’s Boat Store, I think they are having a sale?

    We are one of the most comprehensive sailing apparel stores in the World. We work hard to provide great selection, fast and reliable shipping, and top notch customer service. We stock a huge inventory of racing gear, rain gear, and sailing gear from popular brands such as Gill and Zhik. We also support the sailing community we’re a part of with sponsorships, regatta support, and volunteering.

    Visit our About Us page for additional information.

  4. Do you have a physical store?

    Of course (and it’s HUGE). Our store is located in Portland, Oregon, USA. We have both a large retail showroom, as well as a huge amount of space for boats, apparel, and accessories. Our warehouse covers over 35,000 square feet and usually has over 100 sailboats in stock as well as tens of thousands of parts and pieces.

  5. Do you drop ship with all that inventory?

    From time to time we will use some of our larger vendors to ship items directly to customers. Typically this is done to save time or to bring in an item we have temporarily run out of stock on. There are no additional fees or costs associated with this, and it is not our primary order fulfillment strategy.

  6. How do I contact you?

    Easy as Pie. You can contact us in a number of ways including phone and email.

    Telephone: 1-888-571-GEAR

    Email: SOS@foulweathergear.com

  7. Store hours?

    Our store hours are 9am-5pm PST, Monday thru Friday, and 10am-5pm on Saturdays. We are closed on most major Holidays and will post information about other closures. We are sailing every other hour :)

ORDERING

  1. I need stuff! How do I order?!

    You came to the right place! You can place an order in a number of different ways.

    1. Our webstore is the best source for our comprehensive selection of parts, apparel, and accessories. Easy to navigate categories and a simple checkout page make ordering online simple and convenient.
    2. If you prefer to speak with an expert or prefer not to order online, our staff is on hand to answer calls and assist with orders. Phone Orders: Monday-Friday, 9am-5pm PST at +1 (800) 571-GEAR.
    3. Email Orders: Anytime! Email SOS@foulweathergear.com. We’ll follow up with a call to confirm.
  2. Should I set up an account?

    Yes you can! Setting up an account on our webstore saves time on future orders. You can store shipping information, contact numbers, check on the status of an order, and review past purchases.

  3. I’m a large institution, can you bill me?

    Yup. We count some of the largest institutions in the country as customers. Our Sales Manager looks after their orders so they get what they want ON TIME.

  4. Your website is secure right?

    Our website is fully secure and compatible with the latest SSL certificate technology so you can be confident that your information is safe. We will never share your information, e-mail, phone number or anything with any third party. We won't send you any promotional emails unless you sign up for our newsletter. For real though, sign up for it and stay in touch!

PAYMENT

  1. What forms of payment do you accept?

    We accept all major credit cards include Mastercard, Visa, Discover, and Amex. We also accept PayPal for web orders. Payment is collected when items physically ship. Contrary to popular opinion, we do not accept Maple Syrup... sorry to all of our Canadian friends!

    Institutions can be setup with payment terms.

    Boat payment is typically 20% on order, balance on delivery and when everything is perfect.

SHIPPING

  1. You’re going to kill me on shipping and handling charges right?

    Nope. We are proud to offer free ground shipping on most domestic orders over $80.00. Exceptions include boats, oversized items, and Hobie Cat Company products. Orders under $80.00 ship for a flat rate of $6.95. For more information our shipping policies, please visit our Shipping page.

  2. Where will my order ship from?

    Most orders ship from our warehouse in Portland, Oregon. If an item is currently out of stock and can be sourced quickly through a vender, all or part of an order may be shipped directly from the manufacturer. Our Customer Service Team will advise of split shipped orders.

  3. What’s a split shipment?

    Getting product to your door quickly is our number one goal. Sometimes this means shipping separate packages from our Warehouse and from a vendor. If your order will be arriving in two packages from two places, our Customer Service team will advise with specific tracking numbers.

  4. How will my order ship? You’re not using a sled-dog team or something with that free shipping?

    We use both UPS and the U.S. Postal Service for shipments, depending on size.

    Estimated transit times for common destinations:

    1. Seattle - Next Business Day
    2. Bay Area - 2-3 Business Days
    3. SoCal - 3 Business Days
    4. Midwest - 3-4 Business Days
    5. East Coast - 5 Business Days
  5. When will my order ship?

    We work hard to provide fast and efficient shipping and attempt to ship all in stock orders within one business day. If there is a problem with your order, our Customer Service team will attempt to reach you via the contact information provided at time of ordering.

  6. Do you ship internationally?

    We use the U.S. Postal Service to ship small parts and apparel items internationally. Our webstore will automatically quote a USPS shipping charge in the checkout process. For additional information on the international shipment process, visit our Customer Service page.

  7. What if an item is backordered?

    We do our best to keep items stocked and on our shelves, but at time items do become backordered. Our Customer Service Team will advise you within one business day of any expected delays. Available items will automatically ship if they arrive within 30 days of placing an order. Outside 30 days, we’ll contact you first to confirm the item need.

RETURNS & EXCHANGES

  1. Can I return an item?

    Nope... Kidding! Of course! Returns can be made within 30 days of purchase for full refund. Returns made outside 30 days will be issued store credit. Please include any packaging material along with a completed copy of our Return Form to make processing the return faster. Please allow 5-7 days for return processing and 1-2 billing cycles for credit to appear. Please note that cut line, numbered sails, open DVD's, clearance items and products worn or used sailing, are not subject to exchange or return. Items noted as "special order" may incur restocking fees and will be assessed on an individual basis.

  2. Do I need a return number?

    You do not need a return number or authorization to make a return. However, we do ask that you please include a copy of our Return Form so that we can properly process your items.

  3. How can I exchange an item?

    Product exchanges can also be made within 30 days of purchase. Generally, the second shipment will occur upon receipt of the item to be exchanged. Please let us know if your exchange is time sensitive and we'll be happy to ship the correct product right away. We understand that every situation is unique and are happy to accomodate your needs. Exchanges will re-ship for free via our standard UPS Ground or USPS services. Please include a completed copy of our Return From and all original packaging material.

    For additional information on the returns and exchanges process, visit our Customer Service page.